FAQs
Frequently Asked Questions
Got a question about Kelly's Kuisine? We've got you covered! If you can't find the answer you're looking for, feel free to contact us at kellyskuisine@gmail.com and we'll be happy to help. 🌴
📥 Downloading Your Ebook
How do I download my ebook after purchase?
As soon as your payment is confirmed you will receive an email with a download link. Simply click the link and your ebook will download instantly to your device. If you don't see the email, please check your spam or junk folder.
How long does it take to receive my ebook?
Your ebook is delivered instantly — the moment your payment goes through you'll receive your download link by email. There's no waiting!
📱 Reading Your Ebook
What format are the ebooks in?
All Kelly's Kuisine ebooks are delivered in PDF format, which is the most widely compatible digital format available.
Can I read the ebook on my phone or tablet?
Yes, absolutely! Our ebooks can be read on any device — smartphone, tablet, laptop, or desktop computer. Simply open the PDF file using any free PDF reader app. On most devices the PDF will open automatically.
Can I print the ebook?
Yes! You are welcome to print your ebook for personal use in your kitchen. Many of our customers love having a printed copy to refer to while cooking.
💳 Payment & Orders
What payment methods do you accept?
We accept payment via PayPal and Stripe, giving you a safe, secure and trusted checkout experience. Both payment methods are fully encrypted and protected.
How do I use a discount code?
At checkout you will see a field that says "Discount code" — simply type or paste your code into that box and click Apply. The discount will be deducted from your total automatically before payment.
Is my payment secure?
Absolutely. All payments are processed securely through PayPal and Stripe — two of the most trusted payment platforms in the world. We never store your card details.
↩️ Refunds & Support
Do you offer refunds on digital products?
Because our products are digital downloads that are delivered instantly, we are unable to offer refunds once the ebook has been downloaded. However if you experience any technical difficulties accessing your ebook please contact us at kellyskuisine@gmail.com and we will do everything we can to help.
What if I didn't receive my download email?
First, please check your spam or junk folder as emails sometimes end up there. If you still can't find it, contact us at kellyskuisine@gmail.com with your order details and we will resend your download link right away.
📚 About the Ebooks
Who are the ebooks suitable for?
Kelly's Kuisine ebooks are suitable for everyone! Whether you're a complete beginner in the kitchen or an experienced home cook, our recipes are written with clear step-by-step instructions that anyone can follow. We have ebooks for vegetarians, health-conscious eaters, young persons, busy people, and lovers of authentic Caribbean and Bajan cuisine.
Are the recipes suitable for beginners?
Yes! All recipes include clear, detailed step-by-step instructions with helpful tips along the way. If you can follow instructions, you can cook these recipes — no prior experience needed!
Are the recipes authentic Caribbean recipes?
Absolutely. Kelly was born and raised in Barbados, studied Food and Nutrition and International Cookery, and has won national cooking competitions in Barbados. Every recipe is authentic and comes from years of knowledge, passion and love for Caribbean food. Kelly's first ebook was also a Top 3 Finalist at the prestigious Gourmand World Cookbook Awards — the Oscars of cookbook publishing. 🏆🇧🇧
Can I buy multiple ebooks?
Yes! You can purchase as many ebooks as you like. We also offer the Bajan Flavour Bundle — two authentic Bajan recipe ebooks for just $8, saving you $2 compared to buying them separately. Visit our store to see all available titles.
📧 Contact Us
How do I get in touch with Kelly's Kuisine?
We'd love to hear from you! You can reach us at:
📧 kellyskuisine@gmail.com
🌐 kellyskuisine246.com
We aim to respond to all enquiries within 24–48 hours. 🌴